FAQs – Furri Tail

At Furri Tail, Our Mission is to inspire and promote the love and companionship between humans and animals. We believe in the power of unconditional love that pets bring to our lives. Through our products and community, we aim to foster awareness, appreciation, and respect for all animals while creating meaningful connections between pets and their owners.

The name Furri Tail represents the joy and whimsy of living with a furry companion. It embodies the idea that having a dog in your life is like living in a fairy tale—a magical journey filled with love, loyalty, and endless adventures. The name captures the essence of the enchanting bond between humans and their beloved pets, celebrating the happiness and wonder they bring to our lives.

Shipping can take up to 5 to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for purchase over $100. Stay tuned for our seasonal offers.
Yes, we offer international shipping to select countries. The shipping rates and delivery times may vary depending on the destination. Please check our Shipping page on our website for more information.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Yes, once your order is shipped, we will provide you with a tracking number. You can use this tracking number to monitor the status and progress of your shipment. Simply visit our Order Tracking page and enter your tracking number to get the latest updates.

We provide a size chart with detailed measurements and instructions to help you select the perfect size for your pet. If you're unsure, feel free to contact our customer support for personalized assistance.
Yes, all our leather products are crafted from high-quality genuine leather to ensure durability and comfort for your pet.

To clean our leather dog leashes, we recommend using a soft cloth or sponge dampened with mild soap and water. Avoid using harsh chemicals or abrasive cleaners, as they may damage the leather. Regularly conditioning the leash with a leather conditioner will help maintain its quality and extend its lifespan. (Care Instructions)
Our products are designed to accommodate a wide range of dog breeds and sizes. However, we recommend referring to the specific measurements and size charts provided for each product to ensure the best fit for your pet.

We have a hassle-free return and exchange policy. If you are not satisfied with your purchase, you can return or exchange the item within 30 days of receiving it. Please refer to our Returns & Exchanges page on our website for detailed instructions.

Mission and Vision